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AWS Serverless Website - Article 3 Cost Management in Serverless Architectures
Serverless can often be used to be cost-effective. Managing costs is essential in serverless architectures to avoid unexpected bills. This article will...
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Call Center Analytics: Part 1 -Building a Scalable Infrastructure on AWS
Call centers are a major part of customer service in the modern economy. However, maintaining an efficient and scalable call center poses...
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Call Center Analytics: Part 2 -Implementing Amazon Transcribe for Call Transcription
In call center analysis, audio transcription into text plays a huge role. It provides a written record of customer interactions and serves as the foundation...
Read moreCall Center Analytics: Part 4 -Summarizing Calls with Amazon Bedrock/Anthropic LLM
The sheer volume of information generated by call centers can be overwhelming. Summarization isn't just a convenience; it's necessary for efficient operation...
Read moreEKS AI Langchain - Part 2 Setting Up EKS Cluster with Terraform
Deploying AI applications on Kubernetes provides scalability and efficient resource management. I'll explore setting up an Amazon EKS (Elastic Kubernetes...
Read moreUsing AWS Bedrock to Query a MySQL Database
In this blog, we will connect AWS Bedrock to our RDS MySQL database and help Bedrock understand our database structure. Then, we will ask Bedrock in plain...
Read moreCall Center Analytics: Part 7 - Slack Integration in AWS Call Center AI
With the AWS Call Center AI, the integration of Slack for real-time alerts bridges the gap between customer feedback and service response. This feature...
Read moreCall Center Analytics: Part 3 - Sentiment Analysis with Amazon Comprehend
In the customer service landscape, understanding the emotional undertones of customer interactions at the click of a button can be extremely helpful....
Read moreAutomating API Information Storage with AWS - Introduction
APIs serve as the backbone of software development, enabling applications to communicate with one another seamlessly. As organizations grow and their...
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