Insights
Stay ahead of trends and techniques in data analytics and AI-ML from our densely certified team of engineering leaders, including 4 AWS Ambassadors along with experts on every cloud and data platform.
Call Center Analytics: Part 2 -Implementing Amazon Transcribe for Call Transcription
In call center analysis, audio transcription into text plays a huge role. It provides a written record of customer interactions and serves as the foundation...
Read moreCall Center Analytics: Part 3 - Sentiment Analysis with Amazon Comprehend
In the customer service landscape, understanding the emotional undertones of customer interactions at the click of a button can be extremely helpful....
Read moreCall Center Analytics: Part 4 -Summarizing Calls with Amazon Bedrock/Anthropic LLM
The sheer volume of information generated by call centers can be overwhelming. Summarization isn't just a convenience; it's necessary for efficient operation...
Read moreCall Center Analytics: Part 5 - Full-Stack Development of the AI Call Center Analysis Tool
Integrating backend services with a frontend is the cornerstone of any successful application. For AI-driven tools, especially in call center analysis, this...
Read moreCall Center Analytics: Part 6 - Security and Compliance in an AI-Driven Call Center on AWS
Security and compliance can't be afterthoughts but should be integral elements of any technological solution, especially when it involves sensitive customer...
Read moreCall Center Analytics: Part 7 - Slack Integration in AWS Call Center AI
With the AWS Call Center AI, the integration of Slack for real-time alerts bridges the gap between customer feedback and service response. This...
Read moreCentral Ingress and Egress using AWS Network Firewall and Transit Gateway Part 1 — Setting up AWS Accounts in Hub and Spoke model
We will create central ingress and egress using AWS Network Firewall and Transit Gateway. This will use a hub and spoke model where the...
Read moreDeploying a 3-Tier Application with Amazon API-Gateway, Lambda, Amazon DynamoDB, and Terraform
Introduction This guide will show you how to build and deploy a simple 3-Tier application using Amazon Web Services (AWS) Serverless architecture using...
Read moreEKS AI Langchain - Part 1 Setting Up the Landing Zone for EKS
Before deploying our super cool infrastructure, setting up a landing zone is essential. A landing zone is a foundational infrastructure setup that...
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