Ariad Complete

Launching AI Is the Easy Part. Running It Is the Job.

Building an agent is easy now. Running one where mistakes have consequences is not: watching health around the clock, handling blocked actions, keeping evidence current, holding cost down, answering the page at 2 a.m. Ariad Complete is the AI Operations Center: six desks, under service levels, inside your walls.

Let's Talk OutcomesSee the Six Desks
Outcomes are why enterprises choose Ariad. Operations are why they subscribe to Complete.
THE AI OPERATIONS CENTER · SIX DESKS · UNDER SERVICE LEVELS · INSIDE YOUR WALLSAn outcome, in productionclient issue resolution · 2 p.m. Tuesday · 2 a.m. Saturdayhealth okdrift noneblocked · handledspend okOUTOutcome Deskhealth, drift, gatesGOVGovernance Deskcontracts, identity, policyINTIntegration Deskconnections, WorkspacesECOEconomics Deskspend, routines, right-sizingAUDAudit Deskevidence on your calendarRESResearch Deskmodels · the shared deskthe platform does the watching · the desks do the judgingsignals up: health, drift, blocked actions, spend, evidence due · actions down: signed changes, on the recordService levelshealth · gates · evidence · economicsthe rhythm: watch · decide · fix · prove · improverenews on entitlement, not effortYour peopleevery accountability gate stays yoursbusiness decisions wait hereTHE OUTCOME IS STILL YOURS. THE PAGER BECOMES OURS.if it runs on Ariad, we manage it, whoever built it
What Complete is, and is not

A Standing Capability. Not a Team You Hire.

Operates the machinery

Workflows, agents, contracts, integrations, permissions, reliability, cost. Your people make every business decision.

Delivered through the platform

Every Ops Center action runs on the same rails and onto the same audit trail. When we touch your estate, the touch is signed.

Operated by named specialists

Access you issue and can see. Not staff augmentation, not a body shop. A capability you did not have before.

01The AI Operations Center · six desks
One room, six desks

The platform does the watching. The desks do the judging.

Each desk pairs what the platform automates with what a specialist decides. That is how the Ops Center holds service levels without scaling headcount. The desks operate; they never make business decisions. And everything they do is signed, like everything else.

Desk 01Outcome DeskDesigns the outcome: what done means, who works it, where the gates sit. Builds it, tests it, hands it over.the front door for anything new
Desk 02Governance DeskRuns the controls day to day: contract versions, exceptions, permission reviews, blocked-action triage.drift: reconcile, re-validate, re-pin
Desk 03Integration DeskKeeps the connections healthy: least-privilege grants, agent identities, certified Workspace images.builds the connector that does not exist yet
AI Ops Center · your estate2:00 AM
    Overnight activityYour people: off shift
    Desk 04Economics DeskWatches cost per outcome, right-sizes models, curates routines. Never touches a human step.the estate gets cheaper because someone is paid to make it cheaper
    Desk 05Audit DeskEvidence packs on your audit calendar, attestation on demand, support for your auditors.its product is your reviewer's confidence
    Desk 06Research DeskTracks which models fit which work, and what they cost, so you do not have to. One shared desk.research supplies; economics applies
    The operability doctrine: if it runs on Ariad, we manage it, whoever built it. If it runs off the platform, we cannot promise it until the desks bring it onto the rails. The platform is the sensor. That is not a limitation of the offer. It is the offer.
    02The operating rhythm · what managed means
    Watch, decide, fix, prove, improve

    At 2 p.m. on a Tuesday and at 2 a.m. on a Saturday.

    Watch health, drift, blocked actions and spend around the clock. Decide at the operational gates you delegated; the business gates stay yours. Fix inside governance, never around it. Prove with evidence packs on your audit calendar. Improve by retiring model calls and right-sizing models.

    • Both kinds of gate are recorded, including rejections
    • Nothing is fixed off the rails, so every fix is on the record
    00:0006:0012:0018:00WATCHDECIDEFIXPROVEIMPROVEA loop, not a queue.Around the clock, inside your walls.EACH PASS THROUGH IMPROVEMAKES THE NEXT ONE CHEAPER
    WATCHhealth, drift, blocked actions, spend
    DECIDEyour gates yours, operational gates ours
    FIXinside governance, never around it
    PROVEpacks on your audit calendar
    IMPROVEroutines retire model calls
    A month under management

    What the first thirty days look like.

    A month is a rhythm, not a statement of work: evidence on schedule, drift reconciled, a spend spike caught, a routine approved, a gate escalated with full context, one short service-level meeting.

    A month under management
    Day 01Monthly evidence pack exported on schedule. Verification manifest checked by your audit team.
    Day 04Contract drift on one agent. The Governance Desk opens a change, validates and pins the new version. Recorded.
    Day 09The Economics Desk catches a spend spike and moves one step to a smaller approved model. Quality criteria unchanged, verified.
    Day 14A routine approved: an identical path hardened to reviewed code. That step no longer costs model calls.
    Day 20A gate escalated to your owner with full context. Approved the same morning; work resumed.
    Day 30Service-level report: health, gates, blocked actions, spend, evidence. One short meeting with your owner.
    service levels attach at acceptance
    The division of accountability

    The Outcome Is Still Yours. The Pager Becomes Ours.

    You keep

    • The outcome: the result, its owner, its budget
    • Every business decision, at every accountability gate
    • Your data, models, keys and evidence, inside your walls
    • Final say on every change, and the right to take it all back in-house

    The Ops Center runs

    • The machinery: workflows, agents, health, recovery, capacity
    • The operational gates you delegated at design time
    • Contracts, identities, integrations and Workspaces, kept current
    • The economics and audit cycles: optimization, evidence packs, attestation
    Managed outcomesAny outcome on the platform, built by the desks or by your own teams.Result-level service levels: health, gates, evidence, economics. Outcomes your own teams built enter through a review, never a rebuild.
    Governed AI traffic · emergingThe rest of your AI estate, once its model traffic routes through the gateway.Door-level service levels: policy enforced, models governed, spend controlled. No result-level promise. Emerging, not shipped.
    Why we want you to need us less

    The exit is planned from day one.

    We build the first outcomes onto the rails and hand them over. The outcomes that follow are meant to be built by your own team, on the same rails, with the desks as the head start. Every outcome your team builds grows the estate we operate. Your independence and our revenue point the same way.

    5steps every managed outcome walks: designed, implemented, accepted, operated, improved. Service levels attach at acceptance, never waived, for anyone.
    What you buy

    Two Editions. One Staffed Option.

    The same six dimensions, the same platform, inside your walls either way. What changes is how much of the model you author yourself, and who runs it after launch.

    Runtime Edition

    Start with one outcome.

    A fixed set of outcomes, built with you by our forward-deploy engineers and handed over to run.

    • The six dimensions, for the outcomes in scope
    • Signed definition of done for each
    • Evidence packs your auditors can read
    For: the owner of one measured problem
    Platform Edition

    Make it the way you run work.

    Author your own outcomes on the model. Nucleus and Workspaces as a standing capability.

    • Your teams define and run new outcomes
    • Nucleus holds what Ariad knows about your estate
    • Many outcomes at once, one record
    For: the CIO, CDAO or head of AI standardizing on a model
    The staffed optionAriad Complete

    We run it with you.

    Platform Edition plus the six desks and the AI Ops Center, operating the estate inside your environment under service levels.

    • Design and build to turnover, then standing operation
    • Around-the-clock operation; business decisions wait for your people
    • Renews on entitlement, not effort, the way software renews
    For: the enterprise that wants the model operated, not just installed

    Editions are described in words on this page. Scope and tiers are agreed with you in the room.

    Questions executives ask

    In Your Words.

    Who is accountable for the outcome under Complete?

    The desks run it to the signed definition of done, under service levels, inside your environment. Business decisions stay with your people.

    Is this a managed service or a product?

    It behaves like software. The platform watches, records and proposes; specialists step in only where judgment is needed, and every intervention becomes an asset on the platform. It renews on entitlement, not effort.

    Can we take it back in-house later?

    Yes, with everything intact. It all runs in your environment on your identity provider. The exit is planned from day one.

    What about AI we built before Ariad?

    It is brought on. The Outcome Desk redesigns it as an outcome with a definition of done and puts it on the rails; then it is managed like everything else.

    How is it priced?

    In tiers, agreed with you in the room. Nothing on this page is a price.